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We build products improving the customer support experience and efficiency of the teams behind it

What’s it like to work at NICE CXone?

We asked our engineers what they enjoy on working here and what they find interesting. Watch the video for answers. 🙂

Our Culture

We started as a start-up Brand Embassy and just recently become part of the market leader NICE CXone.

Despite being part of a big company, we still preserve an informal free startup culture and have fun together – a cinema, gym, drinks, you name it. Autonomy, accountability, pro-activity, and strive for personal growth are principles we value over micromanagement and control. You can take as much home-office as you need, finish earlier, or even work from an exotic country.

↑ Team Building showreel ↑

The Product

Our engineering teams located worldwide build an ecosystem of products for contacts centers, coupled as a single enterprise-grade suite – CXone. We connect agents with customers via 30+ digital channels (Facebook, WhatsApp, email, chat,…), while improving customer experience and a contact center efficiency.

The Czech Republic office focuses primarily on three products – Chat, ChatBot Builder, and Care Platform.


The Technology

We build a JavaScript app using React, TypeScript. Underhood, there is a PHP backend with micro-services, RabbitMQ, and Elastic Search as primary storage. The app runs in AWS cloud where we also use AWS API Gateway, Lambda, Kinesis stream, or ECS.

We love open-source and aim to participate in its community. Here you go with our two main contributions: A Nette extension and a YouTube channWe love open-source and aim to participate in its community. Here you go with our two main contributions: A Nette extension and a YouTube channel. It’s also a nice sneak peek of how we work if you want to know us better. 🙂

Contact

Address:
Rohanské nábř. 678/25B,
Praha – Karlín

Hiring manager:
Martin Jarčík
martin.jarcik@niceincontact.com