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Our mission is to build the best software for Digital First call centers so they delight their customers

HOT NEWS: CXone has been named a leader in cloud contact center software …again.


Forrester Research in The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020. CXone is top-ranked in “current offering” and “strategy” categories and received the highest possible scores in 29 of 33 criteria used to evaluate cloud contact center providers.

The product & technology

Our team works on the Digital Customer Service product of the CXone suite. In a very simplified perspective, our product is a huge inbox filled with messages downloaded from all possible places – social networks, chat apps, email, etc. Support agents managing the inbox have a unified view on conversations with their clients, enriched by customer-specific data pulled from their CRMs.


We build a JavaScript app using React, TypeScript. Underhood, there is a PHP backend with micro-services, RabbitMQ, and Elastic Search as primary storage. The app runs in AWS cloud where we also use AWS API Gateway, Lambda, Kinesis stream, or ECS.

Check out our open-source to see how we code
Nette Extension for the integration of SLIM for API
https://github.com/BrandEmbassy/slim-nette-extension

Our Culture

We started as a start-up Brand Embassy and just recently become part of the market leader NICE InContact.

Despite being part of a big company, we still preserve an informal free startup culture and have fun together – a cinema, gym, drinks, you name it. Autonomy, accountability, pro-activity, and strive for personal growth are principles we value over micromanagement and control. You can take as much home-office as you need, finish earlier, or even work from an exotic country.

↑ Team Building showreel ↑

Contact

Address:
Rohanské nábř. 678/25B,
Praha – Karlín

Hiring manager:
Martin Jarčík
martin.jarcik@niceincontact.com